Help | Cleaning Glow

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Help & FAQs

Getting Started

Do you service my area?

We service the following cities: San Francisco, Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, El Granada, Foster City, Hillsborough, Half Moon Bay, La Honda, Los Altos, Menlo Park, Millbrae, Mountain View, Pacifica, Palo Alto, Portola Valley, Redwood City, San Bruno, San Carlos, San Mateo, South San Francisco, and Woodside.

What is included in a standard cleaning?

Please check out our services page HERE to get an overview of what is included in a standard cleaning.

Do you ever increase your flat rates?

Yes! We try our best to maintain the flat rate that we give upon your booking. There are some cases that the conditions of the home is outside of the anticipated range, and higher prices will be applied.  We won’t start cleaning your house until you agree with the new rate.

Do you bring your own cleaning supplies, products and equipment?

We bring all the cleaning supplies required to exceptionally clean your home. We always try to cater to our customers, so if you prefer us to use a certain product you provide, we will.

Can I request special tasks or extras?

Extras can be added on the booking page HERE.

Manage Your Account

How do I create an account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account HERE.

How do I log into my account?

You can log in HERE.

How do I change my password?

You can log in to your account HERE and select your name at the top right of your account page. Then, just select change password and you’re all set!

How do I reset my password?

You can reset your password HERE.

How do I change my address?

To change your address, please log in to your account HERE.

How do I change my credit card?

To change your credit card, please log in to your account HERE.

How do I book my first appointment?

To book an appointment, just head over to our booking page HERE or download the Launch27 mobile app and select “Desert Maids” as provider.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click “Make Changes” to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can not apply your discount code to past appointment that are already completed.

How does the referral program work?


Once you have an account, simply log in HERE. Look at the top right of your landing page, then locate and click “Refer Friends to Earn Rewards” OR go to directly to the referral page HERE.

On the referral page, you can copy and paste your referral link into an email to send your friends and family OR, you can just give them your code, which will be an alphanumeric string of characters.

To redeem your rewards, enter your code during a one-time booking or log in to your account HERE and select a future recurring appointment and click “Make Changes”. Then simply scroll to the “Discount / Gift / Referral Code” section and enter your code to apply the discount.

How do gift cards work?

Gift cards can be purchased HERE and are delivered instantaneously via email.

Trust & Safety

What happens if something goes wrong during my appointment?

While we don’t expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don’t hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.

Is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

Do the cleaning professionals go through a background check?

Every employee is interviewed in person and has to submit to a rigorous and extensive background check. We do not hire independent contractors so every person we send out is employed by us and receives according compensation and benefits.

What is your 100% satisfaction guarantee policy?

We guarantee satisfaction! That means if you are not completely satisfied please let us know within 24 hours we’ll come back to redo the job free of charge.

What is your refund policy?

If you are not completely satisfied, you have 24 hours to make a complaint. We will go back and redo the job at no additional cost, if you are still not satisfied we will provide you with a full refund.